Return and Refund Policy

Thank you for shopping with youngeve.com. We are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we are here to help with our return and refund process outlined below.

1. Returns

Eligibility

  • Return Period: You have 30 days from the date of delivery to initiate a return.
  • Condition of Items: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging, including all tags, accessories, and documentation.
  • Non-Returnable Items: Certain items may not be eligible for return, including but not limited to:
    • Perishable goods (e.g., food, flowers)
    • Digital downloads or software products
    • Gift cards
    • Personalized or custom-made items

How to Initiate a Return

  1. Contact Us: Before returning an item, please contact our Customer Support team at support@youngeve.com to obtain a Return Authorization (RA) number and detailed instructions.
  2. Packaging: Ensure the item is securely packaged to prevent damage during shipping. Please include your RA number and a copy of your original receipt or order confirmation inside the package.
  3. Shipping: You will be responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part (e.g., defective or incorrect items).

2. Refunds

Inspection and Approval

  • Inspection: Upon receiving your return, we will inspect the item to ensure it meets the eligibility criteria.
  • Notification: We will notify you via email regarding the approval or rejection of your refund request.

Processing Refunds

  • Refund Method: If your return is approved, the refund will be processed and a credit will automatically be applied to your original method of payment.
  • Processing Time: Please allow 7 business days for the refund to be reflected on your account. Processing times may vary depending on your financial institution.
  • Shipping Costs: Shipping fees (both initial shipping and return shipping) are non-refundable unless the return is a result of our error (e.g., a damaged or incorrect item).

3. Exchanges

If you would like to exchange an item for the same product in a different size or color, please follow the same process as outlined for returns. Once the returned item is received and inspected, we will process your exchange. If the desired exchange item is not available, you may choose to receive a refund instead.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or not as described, please contact us immediately at support@youngeve.com with your order number and a description of the issue. We may require photographic evidence of the defect or damage. In such cases, we will either arrange for a replacement, repair, or issue a full refund (including any shipping charges, if applicable).

5. Additional Information

  • Cancellation: Orders may be canceled prior to shipping. If you wish to cancel an order, please contact us as soon as possible at support@youngeve.com. Once the order has shipped, please refer to the return instructions above.
  • Restocking Fees: In certain cases, a restocking fee may apply for returns that do not meet the eligibility criteria. Any applicable fees will be deducted from your refund amount.
  • International Returns: For international orders, additional shipping charges and customs fees may apply. Please contact us for specific instructions and details.

6. Contact Us

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our Customer Support team:

  • Email: support@youngeve.com